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Customer Service Executive (Chinese - English)- RPO 2019
A US manufacturing & Trading company
Contact
Consultant: Vi Vo
Email: vi.vo@manpower.com.vn
Phone: +84 28 3911 0950-105

Summary: Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.

RESPONSIBILITIES:

  • To response and ensure the customer enquiries and requests are addressed in a timely manner
  • To coordinate with sales team, other internal teams, suppliers to ensure the product quality and customers’ requirements are met
  • To handle customer complaints according to the Company procedures and service standard.
  • To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information
  • To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team
  • To assist and back up other team members and provide supports and report to Supervisor

REQUIREMENTS:

  • Bachelor’s degree.
  • 1-5 years related experience. Open for fresh graduation
  • Strong written, verbal skills in  English-Chinese bilingual
  • Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.
  • Excellent customer service skills.
  • Strong presentation experience and skills.