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Associate Community Manager
A creditable Singaporean company in e-commerce field.
Contact
Consultant: Huyen Nguyen
Email: huyen.nguyen@manpower.com.vn
Phone: +84 2439744574 (420)

Job description

 

Responsibilities:

  • Establish “new player” guides and other help resources
  • Understand each game’s unique player community through listening and feedback. Develop, implement and optimize strategies to build strong relationships with our gaming communities and high value players (VIP’s).
  • Partner with other disciplines such as Marketing, PR, Product and Customer Support to provide a comprehensive understanding of player wants/needs
  • Conduct community listening to ensure rapid response to emerging problems and trends.
  • Represent the voice of the player for Games internal discussions
  • Help execute community initiatives such as live-streams, developer interviews, product updates and more.
  • Promote a user-friendly environment on community message boards. Moderate and enforce forum Rules and Guidelines. Collect player feedback on key issues.
  • Help generate and post daily content on official social media pages.
  • Generate ideas for and help develop/execute contests and promotions.
  • Work in collaboration with the QA and Customer Support teams to ensure a positive player experience.
  • Assist in the planning and execution of in-game events.
  • Assists with community-related tasks and events.
  • Keep tabs on public sentiment and game activities both on official and third-party sites.
  • Assist with generating community reports and metrics.
  • Identify, keep track of and foster relationships with key Content Creators.

Requirements:

  • A minimum of 1-2 years prior Community Relations Experience (ideally in mobile gaming)
  • Bachelor’s Degree in Communications, Marketing, or related field or equivalent work experience preferred.
  • Extensive knowledge of mobile gaming products.
  • Strong interpersonal and written/verbal communication skills.
  • Technical knowledge of online community platforms, systems and software.
  • Strong understanding of popular social networking trends.
  • Prior Message Board creation, participation and/or moderation experience
  • Mature, curious and driven to discover insights that will bring value to player communities and the product development team leaders. Ability to evaluate issues and sentiment while balancing the vocal minority.
  • Problem solver. Be thinking about how to bridge the players needs and expectation.
  • Livestreaming experience as a plus
  • Video or “movie making” experience as a plus
  • Highly ranked in DDTank game in Vietnamese market as a big plus