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Vietnam Service Engineer
A global company in packaging industry
Contact
Consultant: Giang Nguyen Thu
Email: giang.nguyen@manpower.com.vn
Phone: +84 2439744574 (411)

Job description

 

Responsibilities:

  • Act as the primary support contact for the company’s customers for Technical Services, with direct contact with customer staff in need of assistance. 
  • Plan and execute installation, startup and commissioning of new filling lines, including customer staff training.
  • Plan and execute preventive and corrective maintenance on filling lines
  • Quality System, individually as well as with customer staff.
  • Performs hands on on-site trouble shooting 
  • Report accurate and detailed information on issues on the field in order for other departments to work on improvements.
  • Provide on-site training for customers.
  • Follow the Quality System, procedures and routines within the company. Give precise and adequate feedback for continuous improvements.
  • Perform continuous monitoring of both costs occurring as a result of performing work tasks and assignments, as well as for individuals, products and services provided by the company.
  • Establish and develop long lasting business relationships with Vietnamese customers.
  • Participate in sharing sessions with other Service Engineers from other countries

Requirements:

  • Proven track record in service of filling machines, preferably in aseptic filling machines
  • Achieve and maintain a high level of knowledge in our filling lines operation, maintenance and troubleshooting.
  • A flexible approach to travelling with short notice, long periods and with varying workload primarily in Vietnam and if needed to other countries worldwide.
  • Open minded, self-driven and proactive
  • Ability to work in cross functional / matrix organization
  • Result oriented team player and a positive “can do” attitude
  • Capable of taking own decisions and ability to work under own initiative
  • Capable of working with people from different cultures
  • Problem solving and an analytical mind
  • Good understanding of market and customer dynamics
  • Customer focused
  • Strong communication skills and professional appearance
  • High moral and ethical standards
  • English in verbal and written form
  • Necessary licenses for conduction on site work at our customer premises

Notes:

  • Experience from working in Swedish company is a plus
  • Overseas service experience is a plus