Outsourcing Jobs

Customer Service
Project: Project 13
Location: HCMC - Ho Chi Minh
Industry: Logistics
Salary: VND Negotiate

Customer Service - 75%

  • Check customer’s AR, credit limit before executing the delivery.
  • Prepare and follow-up sales contract/ agreement to be signed by both parties.
  • Process sales order so that customer orders are invoiced and delivered on time, in
    full.
  • Coordinate with warehouse to make sure the delivery meet customer’s request.
  • Respond to all customers’ enquiries on product availability, delivery times, and the
    status of orders so that enquires are dealt with promptly and accurately
  • Communicate and coordinate with staff across departments in the organization,
    such as Finance & Accounting, warehouse, transportation, or distribution, to
    confirm the status of orders.
  • Sample follow-up and deliver samples to customers.
  • Coordinate with sales team in product registration.
  • Coordinate with 3PLs to prepare shipping documents for export.
  • Handling customer’s complaints and keep tracking until the complaint is solved
  • Responsible for stock counts and the reconciliation of stock records

Reporting/ Filling 15%

  • Use databases or other computerized systems to maintain up-to-date customer
    records; to track the status of orders and deliveries; to maintain expense records;
    and to generate sales reports and statistics.
  • Ensure collecting and filling all signed Delivery notes.
  • Submit all required reports as deadline
  • Record and filling requires documents

Requirement

  • Use databases or other computerized systems to maintain up-to-date customer
    records; to track the status of orders and deliveries; to maintain expense records;
    and to generate sales reports and statistics.
  • Ensure collecting and filling all signed Delivery notes.
  • Submit all required reports as deadline
  • Record and filling requires documents