Outsourcing Jobs

CUSTOMER SERVICE ENGINEER
Project: Convenience Account HCM
Location: Dist. 1, HCMC - Ho Chi Minh
Industry:
Salary: VND 12,000,000 - 15,000,000

Job type: Full time

Job Description:

• Carrying out proactive preventive maintenance and modifications, reactive repairs and basic calibration, and installations and de-installations, in a timely, productive, and cost effective way.

• Informing service management or team leader of situations where customer satisfaction is compromised or contractual obligations are unlikely to be met.

• Maintaining spare part and tools in good condition and taking ownership of any LD owned stock at customers’ sites. Responsible for keeping inventory correct to date, and punctual return of required parts and tools. 

• Responsible for the complete and correct use of the complaint handling software defined by the company and strict compliance to quality procedures and work instructions.

Requirements:

• A Technical or University Degree in Electronics or equivalent in a relevant life science subject

• Good in English: written and spoken

• Good interpersonal skills.

• Good communication skills both verbal and written, with the ability to deal with customers and staff at all levels.