Outsourcing Jobs

QUALITY ANALYST
Project: Enterpise Account HCM
Location: Vietnam - Ho Chi Minh
Industry:
Salary: VND Competitive

QUALITY ANALYST

 

Employer: CONCENTRIX

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics, and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and ecommerce; travel and transportation; and energy and public sector clients. Visit www.concentrix.com to learn more. 

 

Job Description: 

• Responsible for monitoring contacts

• Responsible for preparing and providing feedback to agents

• Data analysis and making designated reports/decks

• Participating in internal & external calibrations

• Communication to heighten awareness and focusing on importance of positive customer

experience

• Making recommendations and driving improvement

• Ensuring that internal policies, procedures, and compliance regulations are being followed

Identifying operational / training issues and helping team in fixing these gapsBQ planning

• Responsible for people/employee career development 

 

Generic & Behavioral Skills: 

• Knowledge of Contact Centre methodologies and operational principles

• Advanced knowledge of MS products, particularly Excel

• Excellent communication skills

• Analytical – Able to analyze data and draw insights

• High level of accuracy and attention to detail

• Innovative and able to influence others

• Excellent process knowledge

Interpersonal and communication skills

Preferably from a voice process

• Shift-Time Details: 24*7

 

Qualification: 

Graduate in any discipline

Working location: Vietnam 

Contact: duong.pham@manpower.com.vn 

Disclaimer : 

 'Neither Concentrix Daksh Services India Private Limited nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'