Outsourcing Jobs

PROCESS TRAINER
Project: Enterpise Account HCM
Location: Vietnam - Ho Chi Minh
Industry:
Salary: VND Competitive

PROCESS TRAINER 

 

Employer: CONCENTRIX

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics, and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and ecommerce; travel and transportation; and energy and public sector clients. Visit www.concentrix.com to learn more. 

 

Job Description: 

 • Train agents on product and process, as and when there are NHT batches 

• Monitor contacts and find out areas of opportunity 

• Work closely with Ops and Quality team design action plans to plug areas of opportunity

• Responsible for defined training conversion  

• Managing retention during training  

• Consistent alignment with operations by auditing calls, emails, chats, understanding needs, conducting refreshers  

• Demonstrating innovation in training by carrying floor requirement into classroom training. • Maintaining Data as per training Processes 

• Drive C-Sat & E-sat initiatives to add value to the Process and customer  

• Must have excellent presentation and communication skills. 

• Should be able to drive key performance metrics related to training 

• Must have the ability to work under pressure & in an unstructured environment. 

• Must be flexible to work in 24X7 environment. 

• Must be flexible to being up-skilled on VASS & quality 

• Excellent communications skills  

• Proficient with MS Office  

• Production hours to be given weekly in the absence of NH training 

 

 Desired Skills: 

• Good in communication and Analytical skills  

• Good Presentation and content delivery skills 

• Good inter personal skills 

• Good Knowledge of basic company policies 

 • Good technical knowledge • Good with Local Language Fluency. 

 

Education: 

Graduate in any discipline 

Working location: Vietnam 

Contact: duong.pham@manpower.com.vn 

 

Disclaimer : 

 'Neither Concentrix Daksh Services India Private Limited nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'