Outsourcing Jobs

IT FIELD SERVICE
Project: Convenience Account HCM
Location: Dist. 1, HCMC - Ho Chi Minh
Industry:
Salary: VND Competitive

Job Description:

• Responsible for solving issues, driving enhancements, and improving support for all IT related functions on a day to day basis: operational support, application support, and service delivery

• Provides service, maintenance, repairs and upgrades for all computers and peripherals as well as routine moves, adds and changes

• Drive communication and priority within the business and client headquarters to ensure constancy across organization

• Project manage field specific components related to operational goals and application support

• Contact and collaborate with software and hardware vendors to solve technical issues as needed

• Participate with a 3rd party in the developing and maintaining service level agreements and ongoing management of service level compliance and assist in driving the support knowledge base

• Develop an overall training strategy based on customer needs through the development and maintenance of policies and standard operating procedures

• Prepare the office for new product / service releases and stay on the forefront of emerging industry practices, ensuring compliance with IT security and general controls

• Delivers engaging, informative, well-organized presentations

• Provide 24 x 7 on-call support in an on-call rotation

Requirements:

• Deep understanding of fault domain isolation, and root-cause analysis is essential for success in this role.

• Comprehensive understanding of Mac OS architecture

• Comprehensive knowledge of Windows is a plus.

• Working knowledge the following technologies:

• Comprehensive knowledge and experience with Google Apps for Business, including Mail, Calendar, Drive, Docs, and Groups.

• Min 4 years of experience supporting TCP/IP networks, LAN/WAN design and administration, and wireless networking is desirable.